Frequently Asked Questions


Information

Luxury Hair Extension Information

At Strand Society, we specialise in supplying premium-quality luxury human hair extensions.

Application services are performed independently by trusted outsourced stylists and are not included unless otherwise stated.

By purchasing from Strand Society, clients acknowledge and agree to the following terms.

Product Expectations

Our extensions are premium human hair products and require proper maintenance and professional installation.

As with all human hair:

Luxury extensions are considered a high-maintenance beauty product and require ongoing care.

Installation Responsibility

Strand Society supplies the hair only.

While we may recommend trusted stylists, Strand Society is not responsible for:

Clients are responsible for ensuring installation is completed professionally.

No Refund & Exchange Policy

Due to hygiene regulations and the nature of hair products:

Please inspect all orders before installation.

Order Inspection Requirement

Clients must inspect the hair thoroughly before installation.

Once the hair has been:

it is considered accepted and no concerns regarding texture, colour, or quality can be assessed thereafter.

Hair Care Responsibility

The lifespan and condition of extensions depend heavily on:

Strand Society is not responsible for damage caused by improper maintenance or neglect.

Variation Disclaimer

As our products are made from natural human hair, slight variations in:

  • tone

  • texture

  • density

  • weft construction

may occur between batches.

This does not constitute a fault.

Concerns & Reporting Issues

Any genuine product concerns must be reported within:
48 hours o
f receiving the order

Hair must remain:

  • unused

  • uninstalled

  • unaltered

for assessment purposes.

Limitation of Liability

Strand Society shall not be held liable for:

Agreement

By purchasing from Strand Society, clients confirm that they have read, understood, and agreed to these terms and policies.