Frequently Asked Questions
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The First 48 Hours
To allow the bonds to fully settle:
Do not wash your hair
Avoid excessive sweating or gym sessions
Do not tie hair tightly
Avoid steam rooms, saunas, or swimming
Sleep with hair loose or in a low braid
This helps prevent slipping and ensures maximum longevity.
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Daily Care Routine
Brushing
Brush extensions 2 to 3 times daily
Always support the root area while brushing
Use a soft bristle or extension-safe brush
Start brushing from the ends and work upward
Never aggressively pull through knots.
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Washing
Wash hair 2 to 3 times per week maximum
Use sulfate-free, extension-safe shampoo
Wash in a downward motion
Avoid scrubbing or circular motions
Always rinse thoroughly.
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Conditioning
Apply conditioner from mid-length to ends only
Avoid conditioner directly on tapes or bonds
Use a hydrating mask once weekly
Hydration keeps extensions silky and prevents dryness.
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Heat Styling
Extensions are made from premium human hair and can be heat styled carefully.
Recommended:
Heat protectant before styling
Medium heat settings
Loose curls or soft styling
Avoid:
Excessive daily heat
High temperatures directly on bonds/tapes
Sleeping with hot-tool styled hair still warm
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Sleeping With Extensions
Before bed:
Ensure hair is completely dry
Tie hair into a loose braid or low ponytail
Sleep on a silk or satin pillowcase if possible
This helps reduce tangling and friction.
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Swimming & Holidays
Before swimming:
Wet hair with clean water first
Apply leave-in conditioner
Tie hair into a braid
After swimming:
Rinse immediately
Remove chlorine or salt water promptly
Extended exposure to chlorine and salt can dry the hair.
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Maintenance Appointments
We recommend maintenance every:
6 to 8 weeks for tape extensions
Depending on hair growth and home care
Regular maintenance keeps extensions discreet, comfortable, and healthy.
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Do’s & Don’ts
DO
✔ Use sulfate-free products
✔ Brush gently daily
✔ Keep extensions hydrated
✔ Book regular maintenance
✔ Protect hair while sleepingDON’T
✘ Sleep with wet hair
✘ Apply oils directly to tapes/bonds
✘ Use excessive heat
✘ Pull or tug at extensions
✘ Overwash the hair -
Seamless, Natural Results
Our goal is simple:
No bulky installations. No visible tapes. No obvious extensions.Just beautifully blended hair that looks and feels naturally yours.
What Makes Us Different
Premium Quality Hair
We use high-quality luxury human hair extensions selected for softness, longevity, and natural movement.
Our signature long lengths create dramatic yet elegant transformations while still blending flawlessly.
Information
Luxury Hair Extension Information
At Strand Society, we specialise in supplying premium-quality luxury human hair extensions.
Application services are performed independently by trusted outsourced stylists and are not included unless otherwise stated.
By purchasing from Strand Society, clients acknowledge and agree to the following terms.
Product Expectations
Our extensions are premium human hair products and require proper maintenance and professional installation.
As with all human hair:
texture may vary slightly
colour tones may differ under different lighting
results vary depending on styling, maintenance, and aftercare
Luxury extensions are considered a high-maintenance beauty product and require ongoing care.
Installation Responsibility
Strand Society supplies the hair only.
While we may recommend trusted stylists, Strand Society is not responsible for:
installation techniques
stylist preferences
salon environments
incorrect application
over-processing or colouring after purchase
damage caused during installation or removal
Clients are responsible for ensuring installation is completed professionally.
No Refund & Exchange Policy
Due to hygiene regulations and the nature of hair products:
All hair purchases are final
Opened, worn, altered, coloured, washed, or installed hair cannot be refunded or exchanged
Refunds are not issued for change of mind
Deposits and custom orders are non-refundable
Please inspect all orders before installation.
Order Inspection Requirement
Clients must inspect the hair thoroughly before installation.
Once the hair has been:
it is considered accepted and no concerns regarding texture, colour, or quality can be assessed thereafter.
Hair Care Responsibility
The lifespan and condition of extensions depend heavily on:
maintenance routine
products used
heat styling
brushing methods
home care practices
Strand Society is not responsible for damage caused by improper maintenance or neglect.
Variation Disclaimer
As our products are made from natural human hair, slight variations in:
tone
texture
density
weft construction
This does not constitute a fault.
Concerns & Reporting Issues
Any genuine product concerns must be reported within:
48 hours of receiving the order
Hair must remain:
unused
uninstalled
unaltered
for assessment purposes.
Limitation of Liability
Strand Society shall not be held liable for:
third-party stylist services
incorrect installation
allergic reactions
misuse of products
chemical processing after purchase
indirect or consequential damages related to use of the hair products
Agreement
By purchasing from Strand Society, clients confirm that they have read, understood, and agreed to these terms and policies.