Frequently Asked Questions

  • The First 48 Hours

    To allow the bonds to fully settle:

    • Do not wash your hair

    • Avoid excessive sweating or gym sessions

    • Do not tie hair tightly

    • Avoid steam rooms, saunas, or swimming

    • Sleep with hair loose or in a low braid

    This helps prevent slipping and ensures maximum longevity.

  • Daily Care Routine

    Brushing

    • Brush extensions 2 to 3 times daily

    • Always support the root area while brushing

    • Use a soft bristle or extension-safe brush

    • Start brushing from the ends and work upward

    Never aggressively pull through knots.

  • Washing

    • Wash hair 2 to 3 times per week maximum

    • Use sulfate-free, extension-safe shampoo

    • Wash in a downward motion

    • Avoid scrubbing or circular motions

    Always rinse thoroughly.

  • Conditioning

    • Apply conditioner from mid-length to ends only

    • Avoid conditioner directly on tapes or bonds

    • Use a hydrating mask once weekly

    Hydration keeps extensions silky and prevents dryness.

  • Heat Styling

    Extensions are made from premium human hair and can be heat styled carefully.

    Recommended:

    • Heat protectant before styling

    • Medium heat settings

    • Loose curls or soft styling

    Avoid:

    • Excessive daily heat

    • High temperatures directly on bonds/tapes

    • Sleeping with hot-tool styled hair still warm

  • Sleeping With Extensions

    Before bed:

    • Ensure hair is completely dry

    • Tie hair into a loose braid or low ponytail

    • Sleep on a silk or satin pillowcase if possible

    This helps reduce tangling and friction.

  • Swimming & Holidays

    Before swimming:

    • Wet hair with clean water first

    • Apply leave-in conditioner

    • Tie hair into a braid

    After swimming:

    • Rinse immediately

    • Remove chlorine or salt water promptly

    Extended exposure to chlorine and salt can dry the hair.

  • Maintenance Appointments

    We recommend maintenance every:

    • 6 to 8 weeks for tape extensions

    • Depending on hair growth and home care

    Regular maintenance keeps extensions discreet, comfortable, and healthy.

  • Do’s & Don’ts

    DO

    ✔ Use sulfate-free products
    ✔ Brush gently daily
    ✔ Keep extensions hydrated
    ✔ Book regular maintenance
    ✔ Protect hair while sleeping

    DON’T

    ✘ Sleep with wet hair
    ✘ Apply oils directly to tapes/bonds
    ✘ Use excessive heat
    ✘ Pull or tug at extensions
    ✘ Overwash the hair

  • Seamless, Natural Results

    Our goal is simple:
    No bulky installations. No visible tapes. No obvious extensions.

    Just beautifully blended hair that looks and feels naturally yours.

    What Makes Us Different

    Premium Quality Hair

    We use high-quality luxury human hair extensions selected for softness, longevity, and natural movement.

    Our signature long lengths create dramatic yet elegant transformations while still blending flawlessly.


Information

Luxury Hair Extension Information

At Strand Society, we specialise in supplying premium-quality luxury human hair extensions.

Application services are performed independently by trusted outsourced stylists and are not included unless otherwise stated.

By purchasing from Strand Society, clients acknowledge and agree to the following terms.

Product Expectations

Our extensions are premium human hair products and require proper maintenance and professional installation.

As with all human hair:

Luxury extensions are considered a high-maintenance beauty product and require ongoing care.

Installation Responsibility

Strand Society supplies the hair only.

While we may recommend trusted stylists, Strand Society is not responsible for:

Clients are responsible for ensuring installation is completed professionally.

No Refund & Exchange Policy

Due to hygiene regulations and the nature of hair products:

Please inspect all orders before installation.

Order Inspection Requirement

Clients must inspect the hair thoroughly before installation.

Once the hair has been:

it is considered accepted and no concerns regarding texture, colour, or quality can be assessed thereafter.

Hair Care Responsibility

The lifespan and condition of extensions depend heavily on:

Strand Society is not responsible for damage caused by improper maintenance or neglect.

Variation Disclaimer

As our products are made from natural human hair, slight variations in:

  • tone

  • texture

  • density

  • weft construction

may occur between batches.

This does not constitute a fault.

Concerns & Reporting Issues

Any genuine product concerns must be reported within:
48 hours o
f receiving the order

Hair must remain:

  • unused

  • uninstalled

  • unaltered

for assessment purposes.

Limitation of Liability

Strand Society shall not be held liable for:

Agreement

By purchasing from Strand Society, clients confirm that they have read, understood, and agreed to these terms and policies.